Premier Disco Cancellation Policy

I am writing this at a time when many events are being postponed or cancelled due to the governments reaction to the Coronavirus outbreak of 2020/1. Due to many restrictions, whether you agree with them or not, our industry has been brought to its knees. Many businesses are going bust and many events are being postponed or cancelled.

What Happens If You Need To Cancel?

It is very unfortunate that many people have no option to cancel an upcoming event. To this point, most of our clients have postponed to a later date in the hope that these restrictions will be lifted. At that time, we all hope to have a great party. The cancellations we have had have been from overseas couples. They have considerably more logistical issues than the average couple planning a wedding in the UK. UK couples have mostly postponed their wedding date.

If you need to cancel the first thing you need to do is to contact us and let us know about it. Even if you are at the earliest stage of considering a cancellation it is advised you get in touch right away. We may be able to help with some advice and guide you through the process.

Will You Lose Any Payments Already Made?

This depends totally on how long before your wedding or event date that you actually cancel.

If you let us know in plenty of time, before we have made any financial or chargeable commitments, we are happy to fully refund all payments we have received from you.

Contrary to what other companies will have you believe we have no legal right to withhold any payments from you. Put more accurately, we can charge you a fair amount for any work already completed or expenses incurred. Otherwise, you will get every penny back.

Any terms written into a DJ contract stating otherwise is most likely an unfair contract term that cannot be defended in law. We are the only DJ company we are aware of to guarantee this protection when an event is cancelled.

Ring-fenced Payments?

Premier Disco ring-fence all payments received.

To ensure your payments are always protected, we ring-fence every single payment received. Any monies you pay in advance for your event, are securely put aside to ensure they are available if a cancellation is made.

We Guarantee Your Refund

We absolutely guarantee that we will refund any payments in line with the previous statements, and law, for any reason you need to cancel your wedding or event.