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Premier Disco Cancellation Policy

1 1st July 2021 by James Veal Leave a Comment

Premier Disco Cancellation Policy

I am writing this at a time when many events are being postponed or cancelled due to the governments reaction to the Coronavirus outbreak of 2020/1. Due to many restrictions, whether you agree with them or not, our industry has been brought to its knees. Many businesses are going bust and many events are being postponed or cancelled.

What Happens If You Need To Cancel?

It is very unfortunate that many people have no option to cancel an upcoming event. To this point, most of our clients have postponed to a later date in the hope that these restrictions will be lifted. At that time, we all hope to have a great party. The cancellations we have had have been from overseas couples. They have considerably more logistical issues than the average couple planning a wedding in the UK. UK couples have mostly postponed their wedding date.

If you need to cancel the first thing you need to do is to contact us and let us know about it. Even if you are at the earliest stage of considering a cancellation it is advised you get in touch right away. We may be able to help with some advice and guide you through the process.

Will You Lose Any Payments Already Made?

This depends totally on how long before your wedding or event date that you actually cancel.

If you let us know in plenty of time, before we have made any financial or chargeable commitments, we are happy to fully refund all payments we have received from you.

Contrary to what other companies will have you believe we have no legal right to withhold any payments from you. Put more accurately, we can charge you a fair amount for any work already completed or expenses incurred. Otherwise, you will get every penny back.

Any terms written into a DJ contract stating otherwise is most likely an unfair contract term that cannot be defended in law. We are the only DJ company we are aware of to guarantee this protection when an event is cancelled.

Ring-fenced Payments?

Premier Disco ring-fence all payments received.

To ensure your payments are always protected, we ring-fence every single payment received. Any monies you pay in advance for your event, are securely put aside to ensure they are available if a cancellation is made.

We Guarantee Your Refund

We absolutely guarantee that we will refund any payments in line with the previous statements, and law, for any reason you need to cancel your wedding or event.

Related posts:

  1. FAQ’s
  2. TESTIMONIALS
  3. Weddings
  4. Choosing a Wedding DJ

Filed Under: Advice, Corporate events, How We Do Things, Wedding Tagged With: Cancellation refund, DJ Refund

COVID 19 and Premier Disco

1 15th October 2020 by James Veal Leave a Comment

COVID-19 and Premier Disco

Impacts of COVID 19

As we are all well aware by now, 7 months in, COVID 19 has had a profound impact on the whole planet. This has resulted in a whole host of negative impacts on individuals, businesses and the world economy as a whole.

Regardless of any individual opinions of how dangerous COVID actually is or how the governments of the world have dealt with it, we all have to live with it.

How Has COVID Affected Premier Disco?

Just like every other business, Premier Disco is suffering badly from the political response to COVID.

Our last event was at the end of March 2020, today being 15th October 2020. The various lockdowns, restrictions and general negativity created means we will not be trading for some considerable time to come. Most workplaces managed to get a return to business around July and August but the nightlife sector has been ignored and left in limbo.

We have lost ALL of our wedding season , and Christmas has been officially cancelled, for us at least. These are the two periods of the year where we generate turnover to see us through the rest of the year.

A typical year goes a bit like this.

  • January to April – VERY quiet time with a VERY limited turnover, up to 10% of annual turnover
  • May to September – VERY busy period of weddings and corporate events responsible for 60% of our annual turnover
  • October to November – Very limited work available, typically charity events like race nights and Charity Fun Nights. This period is responsible for maybe 15% of our annual turnover.
  • December – Busy time with Christmas Party Nights for venues, private organisations and family events. This period is responsible for about 15% of our turnover.

Government Help

Employed Workers

For most, in general, the government help has been fairly substantial. Initially offering 80% of wages, then 70% for workers to stay home and stay safe. This has again been changed so workers will get a maximum of 77% of their wages.

Payment holidays were arranged for mortgages, credit cards and finance deals. This meant that most people were probably slightly worse off than normal and staying at home. For some this period was like a gold mine, they were actually better off financially and some considerably better off.

To say the help offered was disjointed, dishonest and very much biased is likely to be a serious understatement.

Premier Disco

For us, we were told we could not work. All work just stopped. We were offered 80% of our recorded profits, then 70% and now 20% over 3 separate 3 month periods. This sounds great to anyone not running a business.

Profits in business are the financial benefits to the business after all expenses, taxes and investments have been subtracted from gross turnover, more or less. A very small business like us does not generate a high turnover, pay all our dues to the government and invest heavily in our own business development. This results in very small profits.

These very small profits were used to calculate the level of our government help. This is how it all breaks down for Premier Disco. As a family, we had no choice but to apply for Universal Credit so we could actually eat. We have never claimed any benefits in over 40 years.

  • Initially, I was given 80% of business profits, from SEISS, to run the business. By the time the government clawed back 63% of this from our UC, the business was left with £58.30 per week.
  • In the second round of SEISS, the business was left with £51.03 per week.
  • In the upcoming third SEISS the business will get £14.53 per week.

None of the figures above even come near to scratching the surface of the costs to maintain a business.

The government ‘very generously’ made low-cost loans available to businesses. My business has never carried credit or debt but had no option to take on this debt to survive. Grants were made available but only to business with retail outlets who were already getting rate relief. This was NOT available to thousands of businesses, mine included. There is a common misconception in the public that we were all being looked after. That is just wrong, many of us have been ignored and left to get on with it.

Viable Businesses

The government bang on about helping viable businesses get through this. What is a viable business? Is it a business able to self-support for over 40 years, return a reasonable profit and never rely on benefits of any kind? You would think so, wouldn’t you? Apparently not! There are literally thousands of businesses in exactly the same position.

Where Do We Go From Here?

As a business, Premier Disco has seriously tightened its proverbial belt. ZERO income has resulted in ZERO spending except where it involves survival. Thankfully our business suppliers, property rental etc have been very understanding and have provided payment holidays. This WILL end soon so those payments will need to be made.

Premier Disco is well-positioned to see this through to the bitter end as long as there are no substantial or unexpected changes. I fully expect not to earn a single penny until at least April 2021, a full year after my last income. This is likely to continue well after April but at a less restricted pace so I am hopeful all is good(ish)

Premier Disco will return strong and ready to go forward into the future. I will be there to provide your entertainment at whatever event you have booked.

This has been a very difficult time for us all and I will see you all on the other side.

Related posts:

  1. How to Ensure Data Security and Protect your Living

Filed Under: How We Do Things, Life as a DJ, Opinions Tagged With: COVID, Lockdown, SEISS, Survival

How to Ensure Data Security and Protect your Living

1 10th May 2016 by James Veal Leave a Comment

I’ve just read a post by a Dan White, of DJ Tech Tools, about another member who had all his gear stolen from his car. Everything was taken, including his laptop and his ‘only’ copy of his music collection. I am pretty paranoid about data security, read all about it below.

PremierDJ Platinum Notes

Having been digital DJ’ing now since 1998, using vinyl and CD’s for many years before that, I have made all the mistakes with my music collection. Initially, having no back-up, I managed to lose a sizable part of my music so I had to start again. Data security was low on my list of priorities but after this disaster, I now take it very seriously. I already owned a physical TONNE of vinyl and CD’s so I had to start to ripping all over again. Nowadays, I buy my music online so, at least I can re-download all my previous purchases. I really can’t believe I was so ‘stupid’ to not take proper care of my most important business asset.

I will cover most aspects of protecting music collections and equipment but will start by making sure my music is always secure. Protecting equipment will be covered in a later post. Hopefully, my insights will help you all with your own data security issues.

What do I do to ensure Data Security?

As I previously said, I buy my music online. The online retailer keeps a record of all my purchases which makes it easy for me to get a new copy of anything I lose or get corrupted etc. This is great except that if I was to lose my complete collection, somewhere near 75,000 tracks, it would take forever to download them all, audio analyse and correct them before I can get back on the road to earn my living. At least I can fall back on this if I ever have a total failure!

How I obtain, store, and back up my music collection.

I start off by buying my music online from my preferred online music retailer. There are many of these guys around, some specialising in a specific music genre, so I am sure you all have your favourites. After purchasing and downloading the files to my download folder I move the files to a ‘working’ folder. During their stay in this folder, I carry out a few tasks to make my life easier.

mp3Tag

PremierDJ

First, I ensure each track is correctly tagged with all of its identification tags so it is catalogued correctly and easy to find in the software used on my working PC’s. My tool of choice is called Mp3tag which makes it easy to tag the files. Mp3Tag is simple to use. Users are able to select which information they wish to tag to a track and the software will remember this for future use. I remember the early days when I needed to alter every tag in Winamp, Mp3Tag makes this a quick and simple process.

Platinum Notes

PremierDJ Platinum Notes

Second, I balance the volume levels, repair clipped peaks (there are often thousands in a single track), correct the pitch and add warmth to each and every track. I use Platinum Notes for this. This is a pretty complicated piece of software allowing users to select individual settings. I find it works perfectly well at the default settings, at least for music. Speech is another matter and would need to be investigated further.

Next, I re-tag all the tracks, using Mp3tag, so they are all identified with the Platinum Notes suffix. This helps me to identify any tracks in my collection which have not been tagged so far.

Storage

The first step to ensure data security. It is extremely important not to ‘put all your eggs in one basket’. If the basket is lost or broken, then so are your contents. This phrase transd=fers perfectly to the DJ world.

If you use a computer, whatever brand or format is your preference, and have a single copy of your database then you are flirting with disaster.

SyncbackPro

Premier Disco SyncBack Pro

As soon as I have the music prepared for use at gigs I transfer all these files onto my portable gig drive in their relevant sub-folders using SyncbackPro. This is the drive I use to update my working PC’s, the ones used to do the actual gigging. The portable drive is never left attached to any PC for any length of time and sees very little active time. Hopefully, by doing this, it will continue to be a reliable transportation medium for some time to come.

I immediately back up this drive to my main PC C drive in a folder called KEEP. This is a mirror copy of the portable drive and can be used to set up another portable drive if my current one ever gives up on me. This KEEP folder is regularly backed up to another external hard drive permanently connected to my PC. I know everybody that matters would say never leave your back up next to your main PC in case of theft or fire, you would lose it all, but remember I have the transportation drive and another little trick up my sleeve.

Just to be absolutely certain I never lose everything, I don’t stop there. This might sound a bit like overkill, but at least I am 100% confident I will never lose my music collection. I back up onto the cloud using two separate services.

Evernote

Premier Disco Evernote

I have used Evernote for many years to store contracts and thousands of other files on their servers. Every file is backed up, in their sub-folders, by using the Evernote import folders feature. Anything added to an import folder is automatically uploaded to the Evernote server. All my music is stored on their servers so I can access it anywhere I get an internet connection. I have found their service to be totally reliable. Evernote continually evolves with new features being made available regularly, many of which I have no use for, making it a fantastic business tool. Initial uploads of a music database would need to be scheduled over a longer period of time as they have a 10Gb per month data limit. I don’t find this to be an issue as I use Evernote for many other areas of my business. They take data security very seriously and store all data on multiple servers to ensure no downtime.

Livedrive I HAVE NOW STOPPED USING THIS SERVICE DUE TO THEIR POLICY OF MAXIMISING THEIR PROFITS AND POOR CUSTOMER SUPPORT

Google Drive

Premier DJ Google Drive

 

Google Drive is a cloud-based backup service. I have, in the past, used a number of different free and low-cost services but each has had its own problems; ranging from poor customer service to profit maximisation once you are looped in. Google Drive, for me, is the best solution I have ever used.

It comes at an annual cost of under £100 for the full version but I see this as an excellent investment in my business. By integrating it with Syncback Pro it works in the background regularly comparing the files on my hard drive to those on the server. If something has been added, Syncback will automatically upload it. If you have deleted any files from your hard drive then Google Drive will keep the deleted files for 30 days so you can recover them if required.

This is my if everything else goes wrong, fail-safe backup accessible anywhere.

So, my music is backed up securely in many ways to ensure total data security. I have one complete database stored in the following ways:

Transportation external hard drive

Main PC C drive

External hard drive connected to my main PC

Evernote

Google Drive

No system is ever 100% foolproof, but I reckon my system is as close to it as it can be. I can be pretty much certain that I will never lose my music collection.

Finally

The post I read about the kit being stolen showed the complete disregard this particular DJ had for his livelihood, perhaps not by design but certainly at least through oversight. Not only was every copy of his music collection stolen, but also some pretty serious kit went missing. One of my initial thoughts on this was why leave it in a car? It only takes a few minutes to empty the car and your music and kit would be safe. In my business, I use an LWB Hi panel van. This is way more secure than a car with windows waiting to be smashed by an opportunistic thief, but I still empty my van at the end of every gig session. The kit is locked in a secure place between gigs.

Just as a quick addition to this post, I will be covering vehicle security in-depth in a later post. Whilst writing this post my van was broken into with ease! Thankfully, my gear had been unloaded but my golf clubs were taken. At the time of writing the latest info is that the clubs have been recovered but I still have to identify them. GOT THEM BACK, ALL GOOD!

Data security is one thing, physical asset security is also a very serious matter.

If you have any advice or anything to add, please comment below.

Related posts:

  1. COVID 19 and Premier Disco
  2. GDPR
  3. Premier Disco Bride & Groom
  4. Weddings

Filed Under: How We Do Things, Security, Software Tagged With: back up, Data Security, software

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